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Terms & Conditions
Thank you for your friendly, helpful, efficient service. We were particularly impressed by your follow-up phone call to check that we were happy with our Wills. This led to a small change being made at no extra cost.
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Home / Terms & Conditions

This page provides our terms and conditions and information on your statutory rights. By continuing to use this website you are agreeing to comply to all information on this page.

1. Cancellations

Dcuments generated through this website are electronic in nature and therefore you can not cancel once you have placed an order. This is in accordance with the OFT Distance Selling Regulations. Refunds will be given at our sole discretion

2. Limited warranty

We will use our best efforts to ensure that documentation and information provided by this site is up to date and accurate to take account of change in the law.

3. Service limitations

The website provides a service that enables you to create and customise a legal document. This does not constitute legal, financial or tax advice. This service is unable to cover all individual circumstances. You should obtain legal advice from a qualified lawyer before sigining the legal document f you are in any doubt over how your circumstances may affect the document. Any legal document produced via this website is used entirely at your own risk and you accept full responsibility should it prove to be unsuitable for your circumstances.

3. a) Jurisdiction

Documents generated by this service are designed to be suitable for the laws of England and Wales. If you live or have assets outside England and Wales any documents produced via this site may be unsuitable.

3. b) Changes to the law

The law changes constantly and whilst we strive to keep our documents and information accurate we are unable to guarantee that our documents and information are up to date following changes to the law.

4. Limitation of liability

We will not be liable to you in contract, tort (including negligence) or otherwise for any indirect, consequential, special or incidental damage or loss arising from your use of or inability to use the website (including any of its contents) and/or any Legal Document, including (without limitation) loss of business or profits or anticipated savings, loss or corruption of data, loss caused by a virus, loss of or damage to property, claims of third parties, fines or penalties levied by any taxing or other authority or any other loss or damage. In particular, we will not be liable for any Inheritance Tax liability incurred by your Estate as a result of the interpretation of your Will by the appropriate Tax authorities.

Our liability  to you in respect of losses or damages arising directly or indirectly from your use of or inability to use the website (including any of its contents) and/or any Legal Document, irrespective of whether such loss or damage is based on contract, tort (including negligence) or otherwise, shall be limited, in relation to any one incident or series of related incidents, to the lesser of (i) 150% of the amount paid by you for the Legal Document, or (ii) £5000.

5. Suspension or discontinuance of service

We may suspend or discontinue the Service for maintenance of the Website or any other reason. If We discontinue the service We will aim to give reasonable notice of termination. We will give sufficient notice to allow completion of the Will or refund the payment. You agree that We shall not be liable to You or any third party for any loss occasioned by You in respect of any termination, modification or suspension of access to the Service.


6. About Making a Will

Any Will created by this site is not a valid Will unless it has printed, bound together and attested correctly.  If you have any doubt over the legality of the documents you create you can send it back to our address detailed below and receive a full and free legal check of your Wills. This must be done any time your change your Will. 

7. About Company

IWC Estate Planning & Management Ltd
Reg office: Suite 43-45 Airport House,
Purley Way, Croydon, CR0 0XZ,
Company reg no: 04532330.
IWC are listed as a Legal Entity under ref: LEI: 9845005CDF1CC5D8SC18


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Single Will or Mirror Wills?

If you are a couple and wish to leave all your assets to each other then you could save money by making  Mirror Wills. You can also use Mirror Wills if you whish to leave your estate to the same beneficiaries. 
If you wish to leave different legacies, appoint different executors or you would like to specify individual funeral wishes then you will need to make two Single Wills.
single will mirror will