The Competition and Markets Authority (CMA) requires certain disclosures from providers of legal services, including will-writing services.
Our regulatory status
Will-writing in England and Wales is not a reserved legal activity, meaning it can be provided by non-lawyers. However, all wills we produce are reviewed by qualified solicitors who are regulated by the Solicitors Regulation Authority.
Our complaints procedure
If you're unhappy with our service:
- Contact us first - we'll try to resolve any issues directly
- We aim to respond to complaints within 5 working days
- If we can't resolve the matter, we'll explain your options
Professional indemnity insurance
We maintain professional indemnity insurance to protect our customers in the unlikely event that something goes wrong.
Pricing transparency
We believe in transparent, upfront pricing:
- All prices are clearly displayed on our website
- The price you see includes solicitor review
- There are no hidden fees
- We tell you the total cost before you commit
What you get
For the prices stated on our website, you receive:
- Guided online will creation
- Review by a qualified solicitor
- Your completed will document
- Signing instructions
- Lifetime updates
- Customer support
