We take the security and privacy of your personal information very seriously. This policy explains how we collect, use, and protect your data.
What data we collect
When you use our service, we collect:
- Personal details you provide (name, address, contact information)
- Information about your family, assets, and wishes for your will
- Payment information (processed securely by our payment provider)
- Technical information about your use of our website
How we use your data
We use your information to:
- Create and manage your will and associated documents
- Process your orders and payments
- Communicate with you about your account
- Improve our services
- Comply with legal obligations
How we protect your data
- All data is encrypted in transit and at rest
- Access is restricted to authorised personnel only
- We use secure, UK-based servers
- Regular security audits and updates
- Staff training on data protection
Cookies and tracking technologies
Our website uses cookies and similar technologies. Cookies are small files stored on your device that help the site work and let us understand how it is used. When you first visit, our consent banner (provided by Cookie-Script) lets you accept or reject non-essential cookies. We do not set analytics or advertising cookies until you give consent, and you can change or withdraw your choice at any time using the cookie settings link in our consent banner.
We use the following categories of cookies and third-party services:
- Essential — cookies required for the website and the consent banner to function. These are always active.
- Analytics (with your consent) — Google Analytics 4, managed through Google Tag Manager, to measure how visitors use the site so we can improve it.
- Advertising (with your consent) — we may use Google Ads, the Meta (Facebook/Instagram) Pixel, and Microsoft Advertising (UET) to measure the effectiveness of our advertising and show relevant ads. These run only if you accept marketing cookies.
- Embedded services — our "book a call" page embeds Google Calendar, and our pages load fonts from Google Fonts; these are provided by Google and may set their own cookies.
Where these services are provided by Google, Meta, or Microsoft, your information may be processed by those providers under their own privacy policies. We use Google Consent Mode so that, until you consent, these tools receive no analytics or advertising cookies.
Your rights
Under data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Data portability
Contact us
If you have any questions about how we handle your data, or wish to exercise your rights, please contact us.
